Service - Field Service
Service and Parts
All SOMERSTOTALKARE engineers are directly employed and carry liability insurance of ten million pounds. Engineers carry personal protection equipment and are fully risk assessed for working on site.
We have service agents based throughout the UK
All engineers are fully certified via our in-house approved scheme and are externally qualified as and when required. Engineers work to BS7980 2003 code of practice.
SOMERSTOTALKARE service engineers are fully equipped to tackle all call outs and on-site servicing.
They are constantly in touch with our head office who provide additional back-up support. We have a variety of Service and Warranty packages to suit you, including fixed term service costs.
Key features include:-
- 24hr service hotline
- Network of dedicated engineers
- Full operator training and "train a trainer" sessions
- Rapid response - same day if possible, 24 hrs maximum
- Out of hours technical assistance
- Vans fully stocked with parts for all our lifts and many others too
- State of the art database holding service record of every lift
- Service frequency geared to your utilisation levels
- Fixed cost packages in conjunction with warranties
- Back-up provision in the unlikely event we can't fix a problem immediately
- BS EN ISO 9001:2008 certified
